We understand you sometime need to return a product. Before you do, we are here to help. Phone us if you are in question about a return. To save you a return shipping cost, please read below. Regards; Fountains n Slate
Most merchandise can be returned within 30 days from date of purchase providing it is in excellent (new) & salable condition.
Packaging & Shipping charges are non- refundable, this is company policy.
A 20% restocking fee will apply to returned products.
Fountains n Slate reserves the right to discount refunds due to unauthorized returns and/or missing product parts or broken parts.
These discounts will be taken from your product return amount.
ALL returns need an authorization BEFORE the product is returned.
ALL UPS refused deliveries are subject and will be charged the return fee cost. This is the customers responsibility.
Any FREE SHIPPING orders if returned for any reason will be subject to both the shipping to address and returned shipping to us costs.
Fountain pumps have a 1 year factory motor warranty excluding Battery Operated Pumps.
Pump impellers are NOT under the factory warranty. Please contact us if you have a pump that needs an impeller.
You must have the original invoice for all returned pumps.
Warranty is excluded for pumps being misused or altered wiring or being allowed to run dry.
ALL electrical products come with a 14 day warranty only. No exceptions
.
Any fountain bowl that is broken, cracked or leaking due to shipping damage MUST be reported within 24 hours from date of receiving your order as this has to be reported to UPS so we can expedite your new shipment.
After 24 hours we are under no obligation to replace a product as this is NOT a shipping damage issue as ALL bowls are checked before leaving here.
If after you have received your order and are having trouble with a product we will help you troubleshoot the problem with a simple phone call. Before returning an item phone us toll free at: 1-800-643-5804
Sometimes its just an easy solution. Regards; Fountains n Slate
All our slate, custom, One-of-a-Kind Fountains, bulk and lava rock orders are "Special Orders". Therefore we can not accept any returns on these orders. ALL sales are final, NO exceptions.
If you have a question about a return, please email us to confirm our policy.
Thank you;
Rockee Rhyan & Fountains n Slate
Fountains n Slate
3841 Arbor Ave.
Bunnell, Fl. 32110 USA
Phone: 1-386-586-4062
Fax: 1-386-437-5733
